Richard Harnden
2023-10-22 17:49:29 UTC
Okak, so, here's what I think:
The problem with GG is with how they've defined their SLOs - the 'happy
user experience'. They think that being able to post 1000s of times an
hour to a discussion formum is a good thing: it only matters that
nothing fails to post - because that would be a negative user
experience. If that happens then it'd automatically scale up (but,
1000s/hour is nothing to GG - they could scale up; the reality is that
they don't need to).
Even if they did need to scale up, no alert will be generated, becuase
that would be an interruption, and they've engineered that away, becuase
dealing with tickets is a waste of an engineers time. There will be no
dashboard at GG that has gone amber, let alone red. It's all green and
happy at GG.
So, fundamentally: The issue is that being able to post 1000s of
times/hour to a forum, be it usenet or an GG 'group', is not a good
thing at all: no discussion/debate can possibly happen that fast. So,
their SLO is fundamentally wrong.
Not that that helps at all. It just explains why GG has done, and will
do, nothing about it.
The problem with GG is with how they've defined their SLOs - the 'happy
user experience'. They think that being able to post 1000s of times an
hour to a discussion formum is a good thing: it only matters that
nothing fails to post - because that would be a negative user
experience. If that happens then it'd automatically scale up (but,
1000s/hour is nothing to GG - they could scale up; the reality is that
they don't need to).
Even if they did need to scale up, no alert will be generated, becuase
that would be an interruption, and they've engineered that away, becuase
dealing with tickets is a waste of an engineers time. There will be no
dashboard at GG that has gone amber, let alone red. It's all green and
happy at GG.
So, fundamentally: The issue is that being able to post 1000s of
times/hour to a forum, be it usenet or an GG 'group', is not a good
thing at all: no discussion/debate can possibly happen that fast. So,
their SLO is fundamentally wrong.
Not that that helps at all. It just explains why GG has done, and will
do, nothing about it.